1. Introduction

Welcome to the Superdots Support Page. This page provides information on how users can obtain assistance with the Superdots mobile application and related services.

The Superdots mobile application allows users to create and manage profiles and, on compatible devices, read and write to Superdots NFC cards.

2. Support Contact

If you require assistance with the Superdots application, please contact our support team:

Email: hello@superdots.io

Response Time: We typically respond within 3–5 business days. Response times may vary depending on the nature of your request and support volume.

3. Scope of Support

Support is limited to issues directly related to the Superdots mobile application and its associated features. We do not provide support for:

  • Third-party devices or accessories not manufactured by Superdots.
  • Hardware issues unrelated to NFC functionality within the Superdots app.
  • Unauthorized modifications or use of the app outside of its intended purpose.

4. User Responsibilities

When contacting support, you agree to provide accurate and complete information, including your account email, device type, and a detailed description of the issue. Incomplete or inaccurate submissions may result in delays.

5. Support Policy Updates

Superdots reserves the right to update or modify this Support Page at any time without prior notice. Updated policies will be posted on this page with the “Last updated” date reflected above.

6. Contact

If you have any questions about this Support Policy, please contact us at:

hello@superdots.io